Gmail Alarm Fatigue [...]

Google acquired Harris’s company in 2011, and he ended up working on Gmail’s Inbox app. (He’s quick to note that while he was there, it was never an explicit goal to increase time spent on Gmail.) A year into his tenure, Harris grew concerned about the failure to consider how seemingly minor design choices, such as having phones buzz with each new email, would cascade into billions of interruptions. His team dedicated months to fine-tuning the aesthetics of the Gmail app with the aim of building a more “delightful” email experience. But to him that missed the bigger picture: Instead of trying to improve email, why not ask how email could improve our lives—or, for that matter, whether each design decision was making our lives worse? (Source)

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