Twitter unveils new anti-abuse tools that could help combat harassment in the Trump era [...]

New anti-abuse tools

Internal changes: One effort Twitter is making to help curb harassment on its platform is behind-the-scenes: It has retrained all of its support teams on its policies as well as provided them with “special sessions on cultural and historical contextualization of hateful conduct.” The teams will also have an “ongoing refresher program” and improved internal tools to help deal with the flood of abuse reports. A Twitter spokesperson said in an email that these training sessions involve educating the support teams on the types of prejudice, persecution and atrocities certain groups have faced. The effectiveness of the support teams was also tested through hypothetical scenarios.  (Source)

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